Congratulations, you have made the leap and want to be your own boss. This is a very exciting time, and the world is at your feet. You have a few customers, a few referrals and very likely a new truck. How do you keep them all and continue on a path to ongoing success? I am going to give you 5 simple tips that are not only easy, but they are also free.
Be impeccable with your words
Don’t take anything personal
Don’t make assumptions
Be a problem solver
Take care of you
First, be impeccable with your words. Communicate clearly and always follow through with what you say you are going to do. This will create trust with you, your customers and your team.
Second, don’t take anything personal. It is not now nor will ever be about you. It is about the customer and employee experience with you. Your work is your product and any and all feedback you receive from your customers, or your team is about their experience with the journey.
Third, don’t make assumptions. You are not a mind reader. The only thing that making assumptions will accomplish is create drama and misunderstanding. If you receive feedback and are unclear, it is your responsibility to ask questions to gain a full understanding so you can respond appropriately.
Fourth, be a problem solver. Fun fact is you will always encounter problems on every project. It doesn’t matter if it is staffing or product delays or… You will be served greatly and will generate more loyal customers and employees by offering solutions instead of highlighting problems. I fundamentally reject the word problem and exchanged it with the word challenge. Imagine if you will, coming to your customer with “we have a challenge and here are a few solutions” or “I found a problem, what do you want to do?” I’ll leave it up to you to guess which one is more calming and reassuring.
Fifth, be committed to getting oxygen. You must take care of yourself. Whatever fills your bucket or recharges your battery, make time for that. Burnout is a real thing and when it rears its ugly head, you will be no good for anyone. Be unapologetic with your “you time.” With this in mind you must also schedule in this time in order to honor it.
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